Same number of booked jobs. 43% less back-and-forth.
After Moovez switched to Quotely's Vision Agent, customers started getting quotes by uploading photos. Calls, texts and time on the phone dropped by roughly half, while booked-job volume held steady.
fewer calls and texts in total
fewer phone calls
less time on the phone
fewer outbound follow-up calls
On-demand moving, booked online
Moovez is a Calgary-based, on-demand moving and bulky-item delivery marketplace connecting customers with vetted moving professionals for local moves, furniture delivery, and other heavy-item transportation. Customers can arrange moving services online, making it easier to find the right help without the back-and-forth of traditional booking.
But choosing the right service still required customers to know what they needed: how many movers, what size truck, and what their move involved. Vision Agent helps remove that guesswork by analyzing customer-submitted photos and move details to determine the right resources and generate a quote automatically.
Every quote took a conversation
To price a move, the team had to learn what was moving and how hard it would be to get out. Is there a piano? Stairs or an elevator? A house or a third-floor walk-up? Each answer meant another text or call, and customers often went quiet partway through.
At the summer 2025 peak, the line handled close to 1,900 calls and texts a month. Staff time went into collecting information rather than closing jobs.
The customer sends photos. Quotely sends the quote.
In January 2026, Moovez put Quotely's Vision Agent in front of every new inquiry.
Customer shares photos
Customers open a link to the Moovez Vision Agent and upload photos of the items they need moved. No forms, no phone tag.
Vision Agent builds the inventory
Quotely identifies each item and weighs size, fragility and loading time against access: stairs, elevators, building type.
Quote out, team reviews
The customer gets a quote right away. Staff review and adjust it instead of gathering the details over the phone or in-person.
Fewer conversations every month
From February onward, every month of 2026 came in below the same month of 2025, including the peak summer season.
| Jan 19 – Oct 19 | 2025 (before) | 2026 (after) | Change |
|---|---|---|---|
| Calls and texts, total | 13,709 | 7,802 | −43% |
| Text messages | 11,995 | 6,961 | −42% |
| Phone calls | 1,714 | 841 | −51% |
| Outbound follow-up calls | 400 | 149 | −63% |
| Time on the phone | 43.8 hrs | 17.6 hrs | −60% |
| Calls longer than 10 minutes | 19 | 3 | −84% |
Staff time saved in nine months. Counting phone time plus about two minutes for every text the team sent, customer communication fell from roughly 244 hours to 133 hours, a 46% reduction, with no drop in booked jobs.
A 40%+ cut in admin time grows with your office
Moovez runs a lean office, so the hours are modest. The percentage is what carries over. For a mover with a full dispatch and sales desk, the same reduction is a meaningful cost line.
Office staff × loaded cost × share of time on calls and texts × 43%Example: 5 office staff at $55,000 each, spending 60% of their day on customer calls and texts, would save about $71,000 a year.
- Source: the full Moovez business phone log (October 2024 to October 2026): 26,250 calls, messages and voicemails.
- Comparison: January 19 – October 19, 2025 against the same dates in 2026, so the summer peak is counted on both sides.
- Booked-job volume was roughly level across both periods, per Moovez's job records. Staff-time estimate: recorded talk time plus 2 minutes per outgoing text. Dollar example is illustrative.
See what Quotely would save your team
Send us your phone and text volume and we'll model the hours and dollars for your operation.
Talk to Quotely